Complaint management
Complaint management
Complaint management
Identify the causes of complaints in minutes and eliminate them permanently
Identify the causes of complaints in minutes and eliminate them permanently
Identify the causes of complaints in minutes and eliminate them permanently
No more tedious searching for relevant data or spending hours on Excel analyses. With ENLYZE, you can identify the causes of complaints in minutes, implement corrective actions, and permanently eliminate complaints.
No more tedious searching for relevant data or spending hours on Excel analyses. With ENLYZE, you can identify the causes of complaints in minutes, implement corrective actions, and permanently eliminate complaints.
No more tedious searching for relevant data or spending hours on Excel analyses. With ENLYZE, you can identify the causes of complaints in minutes, implement corrective actions, and permanently eliminate complaints.
More than 500 machines digitized at these companies:
Today's challenges in complaint processing:
High manual effort and time-consuming complaint processing
Lack of access to process data for root cause analysis
Difficult tracking and communication of corrective actions
High manual effort and time-consuming complaint processing
Lack of access to process data for root cause analysis
Difficult tracking and communication of corrective actions
High manual effort and time-consuming complaint processing
Lack of access to process data for root cause analysis
Difficult tracking and communication of corrective actions
This is how it works with ENLYZE:
Order/Product search & analytics functions
Order/Product search & analytics functions
Order/Product search & analytics functions
Identify error causes quickly and reliably
Identify error causes quickly and reliably
Identify error causes quickly and reliably
The first challenge in a complaint is gathering all relevant data to determine the cause. ENLYZE combines all recorded process data with order and product information, so you can easily access all process data. The Electronic Batch Record and the analysis dashboard offer comprehensive options for analysis and problem identification.
The first challenge in a complaint is to bring together all relevant data to determine the cause. ENLYZE combines all recorded process data with order and product information, allowing you to easily access all process data. The electronic batch record and the analysis dashboard provide comprehensive analysis and problem identification capabilities.
The first challenge in a complaint is to bring together all relevant data to determine the cause. ENLYZE combines all recorded process data with order and product information, so that you can easily access all process data. The electronic batch record and the analysis dashboard offer comprehensive opportunities for analysis and problem identification.
Your benefits:
Your benefits:
Instant access to all process data with a simple search
Instant access to all process data via simple search
Efficient analysis of process conformity thanks to the Eletronic Batch Record
Efficient analysis of process compliance thanks to the electronic batch record
Overlaying parameter trends of different production orders for quick identification of process anomalies
Overlay of parameter trends of different production orders for rapid identification of process anomalies
Processing complaints in minutes instead of hours
Processing complaints in minutes instead of hours
Digital process guide & Co-Pilot
Digital process guide & Co-Pilot
Digital process guide & Co-Pilot
Eliminate complaint causes permanently
Eliminate complaint causes permanently
Eliminate complaint causes permanently
Identifying the root causes of problems is the first step. However, true value is created by deriving and implementing corrective actions that prevent recurrence. With the Digital Process Guide and the Co-Pilot, corrective actions can be centrally adapted in the form of work instructions and process specifications and made available to the entire shopfloor.
Identifying root causes is the first step. However, the true value is generated by deriving and implementing countermeasures to prevent recurrence. With the digital setup sheet and the Co-Pilot, the countermeasures can be centrally adapted in the form of work instructions and process adjustments and made available to the entire shop floor.
Identifying the root causes of problems is the first step. However, the true value is created through deriving and implementing countermeasures that prevent recurrence. With the digital setup sheet and the Co-Pilot, the countermeasures can be centrally adjusted in the form of work instructions and process adaptations, and made available to the entire shop floor.
Your benefits:
Your benefits:
Data-driven derivation of corrective actions
Data-driven derivation of corrective actions
Central storage and communication of actions to the shopfloor
Central storage and communication of measures at the shopfloor
Communication of process specifications and work instructions
Communication of process specifications and work instructions
Digital process guide & Electronic batch record
Digital process guide & Electronic batch record
Digital process guide & Electronic batch record
Prove the effectiveness of measures
Prove the effectiveness of measures
Prove the effectiveness of measures
After implementing corrective actions, the Electronic Batch Record allows for easy compliance verification. This makes it possible to transparently demonstrate internally and to customers how the problem was resolved and that the cause of the complaint has been permanently eliminated.
After implementing corrective actions, the Electronic Batch Record allows for easy compliance verification. This makes it possible to transparently demonstrate internally and to customers how the problem was resolved and that the cause of the complaint has been permanently eliminated.
After implementing corrective actions, the Electronic Batch Record allows for easy compliance verification. This makes it possible to transparently demonstrate internally and to customers how the problem was resolved and that the cause of the complaint has been permanently eliminated.
Your benefits:
Your benefits:
Increase customer satisfaction
Increasing customer satisfaction
Verify the effectiveness of corrective actions
Check effectiveness of corrective action
Simple compliance check of new process specifications
Simple compliance check of the new process requirements
Efficient complaint management thanks to machine data
Identify and permanently eliminate causes of complaints.
Efficient
Quick and easy access to process data to identify complaint causes
Effective
Efficient
Permanent elimination of complaints by adjusting process limits and work instructions
Traceable
Simple verification and proof that the problem has been resolved and process compliance is ensured
Interactive Product Tour
5 Min.
Available immediately without registration
Discover app functions
Only available on desktop devices
Best choice
Personal Conversation
15 Min.
Discuss the needs of your production
Discover if ENLYZE is the right solution for your company.
Short tour of the product
book appointment
Two ways to get to know ENLYZE
Choose your preferred way to get to know ENLYZE.
Two ways to get to know ENLYZE
Choose your preferred way to get to know ENLYZE.
Interactive Product Tour
5 Min.
Available immediately without registration
Discover app functions
Only available on desktop devices
Best choice
Personal conversation
15 Min.
Discuss the needs of your production
Discover if ENLYZE is the right solution for your company.
Short tour of the product
Two ways to get to know ENLYZE
Choose your preferred way to get to know ENLYZE.
Interactive Product Tour
5 Min.
Available immediately without registration
Discover app functions
Only available on desktop devices
Best choice
Personal conversation
15 Min.
Discuss the needs of your production
Discover if ENLYZE is the right solution for your company.
Short tour of the product
